Damages Policy
We’re Here to Help!
At Cozy Glow, we strive to ensure every product meets our high standards of quality. However, if you receive an item that’s damaged or faulty, we’re committed to making it right.
What to Do If You Receive a Damaged Item:
- Act Quickly: Inspect your package as soon as it arrives. If you notice any damage or defects, let us know within 7 days of delivery.
- Document the Issue: Take clear photos and videos of the damaged product and packaging. This helps us understand the issue and process your request swiftly.
- Send Us the Details: Email us, at support@cozyglow.com.co, the images along with your order number. We’ll review the information and arrange for a replacement at no cost to you.
Replacement Conditions:
- Unused and Unopened: The item must be unused, in its original packaging, and not installed.
- Replacement or Refund: If we can’t replace the item due to unavailability, we’ll offer a full or partial refund. Partial refunds apply if the item can be restored to its intended state.
Who Pays for Shipping?
We cover shipping costs for:
- Products with manufacturing defects or transit damages that prevent proper use, even after replacement parts.
- Products that are completely different from what you ordered.
You are responsible for shipping costs for:
- Items returned for reasons other than defects or incorrect orders.
Need More Information?
For full details, please refer to our Return Policy. Your satisfaction is our top priority, and we’re here to ensure your Cozy Glow experience is a positive one!