Return Policy

At Cozy Glow, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple and straightforward return process.

Easy Order Changes and Cancellations

  • Change Your Mind? Email us at support@cozyglow.com.co within 24 hours of placing your order to request a change or cancellation.
  • Missed the 24-Hour Window? No worries! You can still return your item once it’s delivered for a refund.

Hassle-Free Returns

  • Return Window: You have 30 days from the delivery date to return your items.
  • Condition: Items must be unused, uninstalled, un-opened, and in their original packaging.
  • Exceptions: We cannot accept returns for customized orders, gift cards, or warranty purchases.

How to Return Your Items

  1. Start Your Return:

    • Log in to your account, go to Orders, select the items you want to return, provide a reason, and submit your return request.
    • Once approved, you’ll receive a shipping address from a Customer Experience Specialist.
    • Note: Items sent without a return request will not be accepted.

  2. Pack It Up:

    • Ensure all items are securely sealed in their original packaging with all original materials.

  3. Ship It Back:

    • Take photos of the package inside and out to document its condition.
    • Ship with your preferred carrier and consider adding insurance for protection.
    • Send the tracking number and a photo of the receipt to support@cozyglow.com.co.

Please note: Customers are responsible for return shipping costs.

Refunds

  • Processing Time: Once your return is received and inspected, we’ll process your refund within 3 business days.
  • Refund Method: Refunds will be issued to your original payment method.

Warranties and Defective Products

  • Warranties: Some of our fixtures come with a warranty covering manufacturing defects (not wear and tear or improper installation).
  • Defective/Damaged Items: Contact us within 7 days of delivery if your item is defective or damaged. We’ll arrange for free replacement parts.

If you have any questions or need assistance, our Customer Experience team is here to help. Email us at support@cozyglow.com.co. We’re committed to making your Cozy Glow experience a bright one!